All agents and brokers will take reasonable steps to protect personal data supplied by clients.
All original documentation will be kept in secure premises not accessible to the public. Once a file is complete, any documents not required will be returned to the client immediately.
Original documentation will be submitted to head office in either hard copy or electronic format, after the closing of the transaction. While agents may retain copies of files for their personal use, every effort must be made to safeguard the information on hand.
It should be noted that all files are the property of Real Mortgage Associates Inc.
Any documentation not further required, must be shredded immediately.
All electronic documentation must be password protected. Laptops containing client files shall not be left unattended in public areas.
What Is Personal Information?
In this Privacy Policy, “Personal Information” means information that is gathered in connection with an application, pre-approval, request for information for a mortgage(s) or loan(s) and insurance or other product through Real Mortgage Associates or Real Mortgage Associates affiliates and is provided to, or collected by, Real Mortgage Associates and its staff or by Real Mortgage Associate’s agents, associates, and affiliates on Real Mortgage Associate’s behalf (collectively, “Real Mortgage Associates”).
