At Real Mortgage Associates Inc., we are committed to protecting the privacy and confidentiality of the personal information of our clients (individually, the “Client” and collectively, the “Clients”.) As financial service providers, we have a professional obligation to maintain in confidence information we receive within our role as a financial services provider. The purpose of this Privacy Policy is to advise clients as to why we ask for personal information, how we use it, what safeguards we employ, and how to contact us with privacy-related matters.
Changes to Privacy Policy
At Real Mortgage Associates Inc. (RMA) we recognize and respect every individual’s right to privacy. When you apply for a mortgage or other credit, RMA establishes a confidential file that is kept in our offices. We limit access to information in your file to RMA agents and staff who require it in order to perform their duties, to credit grantors, credit bureaus, suppliers of service, mortgage insurer’s to persons you have granted access, and to persons authorized by law.
As discussed this is our privacy policy regarding personal information and a request for your authorization for us to access your credit information for the purpose of securing a mortgage approval, for you.
We use the information to determine your eligibility for credit and other administrative matters.
We will be unable to proceed with the mortgage approval without your authorization.
Yes we give you verbal authorization to access my credit history that is when you will document the Name of the client, time, date and year.
When receiving verbal authorization from a client the agent or broker will read the above statement and will document the Name of the client, the date and the time of the approval for authorization from the client which will be added and stored to clients file.
Agent/Broker will explain to client without this information the agent will not be able to proceed with the mortgage.
All files are stored electronically and a retention of files are kept for 6 years
Real Mortgage Associates will from time to time review and revisit privacy practices and this Privacy Policy.
Real Mortgage Associates Inc. Web site
Our Web site may contain links to other sites, which are not governed by this Privacy Policy. On our Web site, like most other commercial Web sites, we may monitor traffic patterns, site usage and related site information in order to optimize our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information.
Communicating With Real Mortgage Associates
We recognize that convenience and quick access to advice must be balanced with security needs. We use many different means to communicate with clients, some of which are more convenient such as e-mail. Our emails are sent with industry standard encryption. Such encryption however does not guarantee privacy and security as encrypted messages can nonetheless be subject to interception and translation. If clients do not wish us to communicate by e-mail, they may speak with the consultant/broker/agent handling the matter about alternative arrangements.
Chief Privacy Officer
Real Mortgage Associates Inc.
3370 South Service Rd, Garden Floor
Burlington, Ontario
L7N 3M6
Phone: 1-877-677-7778
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